<-- I did that, but the installer fails about 3/4 of the way through
--> Oh, right. Forgot about that. Try [more recent version].
<-- Okay, that installed, but [component] doesn't seem to be working correctly, because [thing it is supposed to do that it isn't]
--> Oh, right. That's a known issue, here's a workaround.
<-- Did that, it resolved [item 1 of 3], but [items 2 and 3 from the previous communication still isn't working].
All I have to say is grrrrrr.